Privacy Policy

1. Introduction

SimpCan Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the UUE platform, including our website, mobile application, and all related services (collectively, the "Services"). Please read this Privacy Policy carefully. By using the Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use the Services.

2.1 Information You Provide

Account Information: When you create an account, we collect your name and email address. The Platform supports multiple third-party login methods. For email-based registration, authentication is handled through the BetterAuth security framework, and our database only records your email address without directly storing your password. You may also choose to provide a profile picture and other profile information.
Travel Preferences: Information about your travel interests, preferred destinations, budget preferences, and other travel-related preferences you share with the AI chatbot.
User Content: Travel blogs, videos, comments, reviews, trip itineraries, and other content you create or upload to the Platform.
Communications: Messages you send through the chatbot, contact forms, or customer support channels.
Payment Information: When you make purchases, payment information is processed by our third-party payment processors. We do not store full payment card details on our servers.

2.2 Information Collected Automatically

Usage Data: Information about how you interact with the Services, including pages visited, features used, time spent, and click patterns.
Device Information: Device type, operating system, browser type, IP address, and mobile device identifiers.
Location Data: With your permission, we may collect approximate location data to provide location-based services such as nearby attraction recommendations and map features.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences.
Log Data: Server logs that may include your IP address, browser type, referring/exit pages, date/time stamps, and clickstream data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Services, including AI-powered travel planning and recommendations
To personalize your experience and deliver content and features relevant to your interests
To process transactions and send related information, including confirmations and receipts
To communicate with you about updates, security alerts, and support messages
To respond to your comments, questions, and customer service requests
To monitor and analyze trends, usage, and activities in connection with the Services
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations and enforce our Terms of Service
To power our AI agent services using mainstream commercial large language models, combined with our local database, skills library, and knowledge base to provide intelligent travel assistance

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including hosting providers, analytics services, payment processors, email service providers, and AI model providers. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Services. We use the following types of cookies:

Essential Cookies: Required for the basic functionality and security of the Platform
Preference Cookies: Remember your settings and preferences, including language selection
Analytics Cookies: Help us understand how users interact with the Platform to improve our Services
Functional Cookies: Enable enhanced features such as maps, chatbot, and video playback

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use encryption (HTTPS/TLS) for data transmission
We employ secure authentication mechanisms through BetterAuth
Access to personal data is restricted to authorized personnel only
We regularly review and update our security practices

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it. Factors we consider when determining retention periods include:

The duration of your account and continued use of the Services
Legal obligations to retain data for certain periods
The need to resolve disputes and enforce our agreements
The nature and sensitivity of the information

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can update or correct inaccurate information through your account settings or by contacting us
Deletion: You can request deletion of your personal information, subject to certain exceptions
Data Portability: You can request a copy of your data in a structured, commonly used format
Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions
Cookie Controls: You can manage cookie preferences through your browser settings

9. Third-Party Links and Services

The Services may contain links to third-party websites, services, and platforms, including hotel booking platforms, map services, and payment processors. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child under 13 has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide notice through the Platform or via email. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

service@simpcan.com